Reporting an Outage
If your power goes off or if you are aware of an emergency situation, you can call us 24 hours a day, 7 days a week.
Before calling to report an outage:
- Check fuses or circuit breakers to make sure the problem is not with your electrical equipment.
- Check with your neighbors to see if they have service.
- Note possible causes, such as sparks, a loud noise, trees or limbs on the power lines, etc.
- Be ready to provide the telephone number, account number &/or name and address for the account.
When calling in an outage it will connect you with the Cooperative Response Center (CRC) based in Austin, Minnesota. CRC uses advanced telecommunications technology to quickly process calls and dispatch the Oakdale Electric line crews.
When you report an outage through CRC, initially you hear a recorded greeting along with a possible announcement about other areas that are experiencing power outages. Then you will be transferred to a customer service representative (CSR) or forwarded to an automated power outage notification system if a representative is not available. Within the automated system, you will hear a series of recordings directing you to press certain numbers on your telephone keypad to complete your outage call automatically or to report an emergency life threatening situation to a CSR. If the telephone number for your account is not listed in our member database CRC will not be able to record an outage call within the automated system. At this point, you will either wait to speak with the next available CSR or, in extreme high call volume situations, be asked to call back later.
Important Reminder: If your telephone number has changed recently or if you’re a new member and didn’t have a number at the time you signed up for service, please contact our office at 800-241-2468 with your current telephone number. This information is critical in identifying your account information and location during power outages or emergency situations.